Shipping & Return & Refund Policy
Welcome to Boho Macrame! We’re thrilled you’ve chosen to explore our collection of handcrafted macrame treasures. This page outlines our shipping and refund policies to ensure a smooth and satisfying experience for all our customers.
Shipping:
Free worldwide shipping! Yes, you read that right. Regardless of your location, we want you to enjoy your macrame creations without any additional shipping costs.
Processing time: Orders typically take 1-3 business days to process and prepare for shipment.
Estimated delivery times: We utilize reliable shipping partners to deliver your orders as quickly as possible. Estimated delivery times vary depending on your location, but generally range from 5-15 business days.
Tracking information: Once your order ships, you’ll receive a notification with tracking information so you can follow its journey!
Refund & Return Policy:
Customer satisfaction is our priority. We want you to absolutely love your Boho Macrame purchase. If you’re not completely satisfied for any reason, we offer a 30-day return policy for a full refund.
Eligible returns: To be eligible for a return, all items must be:
Unused and in their original condition. This includes original packaging and tags.
Free of damage or alterations.
Return process:
Important Notice:
Please do not return the product to the manufacturer’s address ,Follow our return instuctions provided below for a smooth process.
Contact our Customer Support team through the Contact Us page on our website.
Provide your order number and details about the item you wish to return.
Our Customer Support team will guide you through the return process.
Return shipping costs are the responsibility of the customer unless the return is a result of our error (e.g., you received an incorrect or defective item).
Refund processing: Once we receive your returned item and confirm it meets our eligibility criteria, you’ll receive a full refund within 5-7 business days, processed back to your original payment method.
Please note:
Customs charges and duties: Depending on your location, you may be responsible for any customs charges or duties levied upon import. We recommend checking with your local customs office for more information.
Sale items: Final sale items are not eligible for returns or refunds.